SaaS · Case study · 2026
Northstar Operations
One shared view for a fast-moving operations team.
Northstar had outgrown the patchwork of tools behind its client work. Together, we shaped one focused product around the way the team actually plans, delivers, and reports.
- Client
- Distributed consultancy
- Engagement
- Product strategy, UX & engineering
- Timeline
- 14 weeks
- Launch
- 2026
The opportunity
The work moved quickly. The system around it did not.
Project context was split between documents, chat threads, and disconnected trackers. Every weekly update started with someone rebuilding the story of what had happened.
The new platform needed to bring order without slowing a senior team down. It also had to give clients a useful view of progress without exposing the operational noise behind it.
The response
One shared rhythm, designed into the product.
We mapped Northstar's delivery model before designing screens, then built the workspace around a small set of repeatable actions: plan, assign, approve, and report.
Role-aware views keep each person close to the decisions that matter. Automated status summaries turn live project activity into a clear weekly client update.
Role-aware workspaces
Automated status reporting
Document approval flows
Operational analytics
Built as a system
Every screen had a job to do.
Workspace
Clients
Delivery
Reports
Admin
Technology
- Next.js
- TypeScript
- Supabase
- Vercel
The impact
- -42%
- Admin time
- 96%
- Adoption
A product that keeps earning its place.
- A single source of truth across every active engagement
- Faster weekly reporting with less manual coordination
- A client experience that feels as considered as the consulting work